5 Key Takeaways

• 1

  The demand for GI endoscopic procedures is increasing due to expanded capabilities and updated screening guidelines.

• 2

  Practices face challenges such as access to specialists, workforce shortages, and declining reimbursements, necessitating efficient scheduling.

• 3

  The introduction of a 'chaos scheduler' at UNC improved endoscopy unit utilization from 83-87% to consistently above 95%.

• 4

  Automated reminder systems using phone calls and electronic messaging can reduce no-show rates by 20-30% and improve patient adherence.

• 5

  The authors emphasized the importance of collaboration with scheduling teams to enhance endoscopy unit operations and patient access.