Study included 406 parents surveyed in a Turkish pediatric emergency department.

64% were satisfied with staff; 65% with communication; 62% with information provided.

Family participation in care was rated the top need (mean 2.90).

Data collected October–November 2024 from non-urgent (green zone) cases.

Nighttime visits (00:00–08:00) correlated with higher reported needs.

Mean waiting time: 35 minutes; longer waits linked to lower satisfaction.

Rural residence and unemployed fathers were associated with higher need scores.